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How growth teams use customer feedback
All teams within customer-centric organizations rely on customer feedback to do their work. It’s the only way to ensure that you are building a product and business that solves real customer problems....
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Using Canny to integrate user feedback into your roadmapping and planning...
Roadmapping. Sprint planning. Strategy sessions. Whatever your team calls them, planning meetings are a fact of life for any functional company. A productive planning meeting requires 3 key...
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How product managers can leverage these 3 customer satisfaction metrics: NPS,...
As a product manager, you know that keeping your customers happy is vital to the success of your business. But how do you know if your customers are actually satisfied? The following three customer...
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How feedback management leads to improved customer satisfaction and retention
Gathering feedback has many benefits. Often, people associate user feedback with product improvements. And there’s definitely a direct correlation between the two. But there are other benefits...
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Canny 2022 Wrapped
2022 is almost over, so it’s time for some reflections. We’ve decided to highlight some of our amazing clients and their big wins from this year. Helping them excel using customer feedback is what...
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5 steps to learning from churning customers [+churn rate formulas!]
If you’re like most companies, a big focus for 2023 is winning new business. But how much effort are you putting into keeping existing ones around and happy? And what about churn? Churn is the number...
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How to report your customer experience ROI
Customer experience (CX) is a critical aspect of any business and a key factor in its success. Yet, measuring the ROI of customer experience initiatives can be challenging. This article will give you...
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How to write engaging customer feedback emails (+ examples for inspiration)
Email is one of the best channels to collect customer feedback. However, email effectiveness depends on how well you create them. But let’s back up a bit. Why do you need to seek customer feedback in...
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Why customer feedback is essential: the ultimate guide to effective feedback...
Everyone wants to understand their customers. We all want to dig deep, really understand what triggers them to buy, and how we can solve their problems. You know you’re doing something right when your...
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How to build a culture of continuous feedback in the workplace
Feedback is essential. Customer feedback is a way to improve products and services and foster trust as customers share their reviews. But what about workplace feedback? A culture of ongoing feedback...
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How to use customer feedback in product development
There’s one accurate indicator of success: customer satisfaction. This is why so many SaaS companies rely on feedback from customers. Customer feedback drives informed product improvements. On top of...
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Why feedback is your ultimate growth hack for 2024
Feedback is one of the most powerful tools for growth in any industry. When you collect feedback regularly, you can quickly identify areas of growth. You can craft a successful plan for the future with...
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How to conduct user interviews to uncover the best insights
User interviews are one of the best ways to understand your customers. Why? You get to hear straight from them. You can learn what they like, need, and want from your product. Imagine you’re a...
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Feedback management tips from 14 leading female product leaders
Today is International Women’s Day, and we’re focusing on prominent women in product management. In tech, female voices can get lost. But these female product leaders stand out. They use feedback to...
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100,000 reasons to track client feedback
I have interacted directly with a client over 100,000 times. The last 25,000 or so interactions have been noticeably different. They were better. And it’s because I got something every support team...
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